SHIPPING POLICY

Orders are processed immediately after receipt of payment and will ship within 2-3 business days after purchase. Please allow at least 1-2 complete business days before you receive your email that includes tracking information. Currently, we only ship to the U.S.

We work closely with our warehouses to ensure products are delivered within 15 business days after the purchase date. Please note that some items may ship sooner than others so product delivery can vary between orders.

We take shipment processing times very seriously and will do our best to make sure you receive your product in a timely manner. If you have any questions about the status of your order, please contact us at info@parkerprollc.com

RETURN/REFUND POLICY

ALL ITEMS ARE FINAL SALE. If you receive your purchase and determine it doesn't best fit your needs, please email us at info@parkerprollc.com. We will gladly offer you a one-time discount if you need to make another purchase, instead.

We highly encourage you to donate any non-returnable purchases to your local animal shelter.

Damage & Issues Exception

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you. You have two business days after delivery to contact us with concerns.

A pre-paid label will then be sent to your email with return instructions.

We will notify you once we've received and inspected your damaged item and send out an email with new tracking for its replacement.

We are committed to providing our customers with quality in each purchase, although we know we may not get it right 100% of the time. In order to help us continue to provide the most optimal customer experience for you, ensure any hiccups may not be due to user error. If you need us, we are here to help.